By accessing this Site, certain information about you, such as Internet protocol (IP) addresses, navigation through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers. A1 Recharge may use this stored information with the objective of providing you a safe, efficient, smooth and customized experience.
Such stored information may not specifically identify you. However, A1 Recharge may use the same for web site traffic analysis or for other such purposes, as A1 Recharge may deem appropriate.
If you provide unique identifying information, such as name, address and other information to us, such information may be used for statistical and/or other purposes.
As a part of registration process you agree to provide to A1 Recharge , complete, and accurate registration information (the "Registration Data") as prompted to do for availing A1 Recharge Service and to maintain and update this information as and when required . If you provide any information that is untrue, inaccurate not current or incomplete or A1 Recharge has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, A1 Recharge has the right to indefinitely suspend or delete your Registration and refuse to provide you with access to A1 Recharge website. You will be solely responsible for the security and confidentiality of your password, which you will not reveal to any third party or any representative or agent of A1 Recharge. A1 Recharge expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your password. You shall notify patientcare@relbio.com in case of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.
The information and data that you provide during this online transaction will only be used for the purpose of recording your payment and the customer’s credit/debit card details will be processed and stored by the Payment Gateway Service provider or the Bank only. A1 Recharge shall not store any information with respect to your credit/debit card and any of your Bank account details.
While processing your payment you might be required to provide your credit or debit card details to the approved payment gateways. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. A1 Recharge expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
All payments on the Website are Verisign SSL secured. This means all Personal Information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
All sales of prepaid recharge on the A1 Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases.
A1 Recharge is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.
However, if in a transaction performed by You on the A1 Recharge Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an email mentioned on the ‘Contact Us’ page on the A1 Recharge Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date, transaction id and order number.
TA1 Recharge will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 7- 21 working days from the date of receipt of Your email.
You can trigger a request in A1 Recharge to transfer the money back to source. It will take 7-21 working days for the money to show in Your bank account depending on Your bank’s policy.